Description

We are looking for a Marketing Manager who will manage our company's marketing activities from a strategic perspective, improve customer experience, and increase our brand awareness.

Job Description and Responsibilities

• Creating and implementing marketing strategies and annual communication plans
• Analyzing and reporting customer data, developing actions to increase customer acquisition and loyalty
• Managing contact center and customer service processes
• Coordinating digital marketing, social media, and website activities
• Developing and ensuring the effective use of CRM processes
• Implementing customer satisfaction, complaint management, and loyalty programs
• Planning and implementing campaigns, promotions, sponsorships, and brand awareness activities
• Managing internal and external communication activities

Required Qualifications

• Graduated from a relevant department of a university
• At least 5 years of experience in marketing, in management positions
• Knowledge of data analysis, CRM, and customer experience management
• Proficient in digital marketing and social media processes
• Strong planning, organization, and team management skills
• Results-oriented, with strong analytical thinking skills